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Delivery Information

Domestic Shipping
Postage is charged according to the cumulative weight of the items and in accordance to the postage rates as provided by the mail service provider.

Delivery Timeline
Instockitem(s) will reach you within 2-5 business days (excluding Weekends & Public Holidays) after it have been dispatched from our warehouse, counting from the next day upon payment notification received.

Pre-Order item(s) will reach you within 7-14 business days (excluding Weekends & Public Holidays) after it have been dispatched from our warehouse, counting from the next day upon payment notification received.

TRACKING YOUR ORDER
Once your order is shipped, you will be sent an email confirmation, which will include applicable tracking or postal delivery confirmation information. You can also locate your order status through “My Account” and “Order History”.

INTERNATIONAL SHIPPING
All orders have to be processed/packed for shipment arrangement and the delivery timeline might be subjected to custom clearance and logistic handling/processes. 
 
We offer international shipping via Msia Int’l that takes 15 – 30 business daysdepending on the destination country.
 
All international prices are shown in U.S. dollars (USD). The price is exclusive of any import duties, taxes and shipping charges.
 
Msia Int’l (15 – 30 business days): Starting at $5.00.
 

CUSTOM FEES (IF APPLICABLE)
Orders shipped outside the Malaysia may be subject to customs import duties and/or taxes based on the destination country. If assessed, customs fees are the responsibility of the customer in addition to shipping cost. MALAYSIA CLAY ART is unable to predict or control customs charges as the destination country levies them.

Please contact us if there's no available shipping methods for your location. We can make alternate arrangements for shipping.